Returns & Exchanges must be in new, unworn condition with tags, in the state you received them and made within 30 days from purchase.
We reserve the right to refuse worn or damaged merchandise.
Please allow between 10-14 days for embroidered items to be dispatched. All embroidered items are final and cannot be returned for refund or exchange.
REQUEST A RETURN/EXCHANGE
1. To request a return/exchange (excluding sale & embroidery items), simply follow this link https://360.postco.co/scrublab
2. Please have your order number and email/phone number ready
3. Upon completion, you will be sent an email with information required to complete your return and where to send your item
4. Print and include your approval email with your item(s)
5. Once your request has been processed, you will receive an email notification. Please note, it can take up to 3-5 business days to process returns once received
Due to the possibility of our products selling out and therefore to guarantee that you receive your desired item/size/colour, please place a new order and follow our return process for a refund of your current items.
At Scrub Lab, we understand your purchase may not be suitable and you may wish to return/exchange your purchase. Subject to the Conditions and Exceptions below, if you change your mind about a purchase, Scrub Lab agrees as follows:
If within 30 days from the date of delivery you can change your mind about:
- Full price: Scrub Lab agrees to offer you a refund/exchange. Refunds will be processed via the original method of payment.
- Postage is at the customer’s expense.
- Goods purchased on sale are final and will not be eligible for refunds for change of mind - please choose carefully
AFTERPAY EXCHANGE/RETURN POLICY
EXCHANGE: Your return will be processed as per normal and your Afterpay instalments will remain the same
REFUND: The refunded amount all depends on the current status of your Afterpay payments.
The total amount of the instalments you have paid will be refunded. Any instalments you have not yet paid will be cancelled.
Goods can be returned subject to the following conditions:
- Goods must be returned in their original condition (unworn, unused, unwashed, and still have the original tags attached) and include all original packaging.
- All returns must be accompanied with your invoice as proof of purchase
- Goods must be packed securely, all tags attached, in a postage bag together with your original tax invoice.
- Goods being returned for change of mind must be in their original condition and in their original packaging
- Once your return has been processed you will receive an email notification. It can take up to five business days to process returns once received by us
- Scrub Lab does not accept any liability for goods lost or damaged in transit. It is recommended customers purchase a Registered Post sticker from Australia Post for tracking purchases
INCORRECT OR FAULTY ITEMS
We will do our very best to ensure that every item dispatched is correct and of the highest quality. However, should you receive an incorrect/faulty item, please email firstname.lastname@example.org with this information as soon as possible, so we can authorise your return. We will send out your correct item as soon as we receive the incorrect item.
- When returning your incorrect/faulty item(s), please email us with a copy of your return postage receipt with the total visible. We will be happy to refund this whilst processing your order.
- We will only pay postage for the weight of the incorrect or faulty item that you are sending back. If you choose to include any additional non-faulty items in your return, postage for these items will not be refunded.
Please also note that we can refuse to replace or refund if:
- the item has no discernible fault
- you misused the product in a way that led to the fault
- you are unclear about the fault or what you wanted
- the item was declared faulty at the point of sale & you were aware of this and/or there was reasonable markdown in price due to an obvious flaw
Scrub Lab will assess the goods to determine whether they meet the above Conditions for return/exchange. Scrub Lab reserves the right not to approve a return request if the goods being returned do not meet the above Conditions.